The Chateau Hotel, Slovakia - Terms & Conditions

Please read The Chāteau's terms and conditions. Confirmation of a booking by the Client is deemed to be acceptance of these terms and conditions.

1. Prices
All published rates include DPH (Slovak VAT) or local service charges at the current rate, but are exclusive of the local village tourist tax (currently 30 -Sk per person, per night). The Chāteau reserves the right to alter prices for any reason up to the date of booking or up to 4 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of DPH or local service charge and taxes or for any other reason outside of the control of the The Chāteau, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
2. Availability
All rooms and rates offered by The Chāteau are subject to availability and the discretion of the management. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
3. Bookings
Bookings must be guaranteed by a major credit card, and by payment of a deposit of 25% of the agreed total accommodation cost, or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of The Chāteau, or for some packages, full pre-payment may be required.
4. Arrival and Departure
Bedrooms are usually available from 2.00 p.m. local time on the day of arrival. Check-out is by 11.00 a.m. local time on the day of departure. Clients may, subject to availability, check out later, subject to payment of 30% of the normal room rate. Clients who occupy their room after 11.00 a.m. without prior permission will be charged an additional night's accommodation at the full rack rate. There may be occasions, at times of high demand, when Clients can check-in and use all the hotel facilities, but the bedroom is still being prepared.
5. Cancellations, Amendments and Non-Arrivals
Reservations can be cancelled 24 hours prior to arrival. In the event of non-arrival or cancellation within 24 hours of the time of arrival, any deposit paid is non-refundable and the agreed rate of the first night's stay will be charged. Normal terms of payment apply to these charges. For this purpose The Chāteau reserves the right to set-off the amount payable for such cancellation against the Client's credit card without prior notice or approval of the Client, where applicable.
If The Chāteau cancels before 48 hours prior to the scheduled day of arrival, The Chāteau's liability to the Client will be no greater than the amount paid by the client in respect of any booking. If The Chāteau cancels within 48 hours of the time of arrival, The Chāteau's liability will be limited to the charge for one night's accommodation. Where possible The Chāteau may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that The Chāteau is unable to accommodate the Client.
6. Payment
Settlement of the bill in full, less any advance payments must be made prior to departure from The Chāteau. Upon arrival The Chāteau reserves the right to request pre-authorisation of the Client's credit card, or where payment is to be by cash, request the Client to place cash up to an amount of the room rate multiplied by the number of nights booked.
All major credit cards (except American Express) and Slovak Crowns and major currencies (Sterling, Euro, US Dollar) are accepted. Cheques are not accepted. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by The Chāteau of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice.
7. Smoking
Please note, we operate a non-smoking policy throughout The Chāteau. Smoking is permitted on The Chāteau's terraces.
8. Car Parking
The Chāteau has its own car park, which is free for residents use.
9. Children
Children aged 16 years and under must be accompanied by a responsible adult to ensure that the children's behaviour is appropriate within The Chāteau. At the discretion of The Chāteau, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
10. Restaurant Bookings
Due to the popularity of our Restaurant, booking a table prior to your arrival is recommended.
11. Dress Code
Breakfast and dinner will be served in The Chāteau's Altar Restaurant, and dress code for this and other public areas within The Chāteau is smart casual.
12. Dogs and Other Pets
Pets are accepted solely at the discretion of The Chāteau and, with the exception of guide dogs, are not allowed in public places. Clients and guests are asked to check in advance with the Hotel. A small charge (presently 350 -Sk) will be made for each pet, except for guide dogs. The Client is responsible for controlling the pet and will be liable for any damage, soilage or injury however caused by the pet.
13. Behaviour
The Chāteau reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by The Chāteau. In the event of failure to comply with management requests, The Chāteau may terminate the booking or stop any event immediately without being liable for any refund or compensation.
14. Damages and Breakages
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them, or anywhere else in The Chāteau, by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to The Chāteau on demand the amount required to make good or remedy any such damage.
15. Discrimination
It is the policy of The Chāteau not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and The Chāteau may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
16. External Purchases
No wines, spirits, beers or food may be brought into The Chāteau or its grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of The Chāteau, and for which a charge may be made by The Chāteau.
17. Comments and Complaints
Any comment or complaint regarding the stay should be made to the Hotel Duty Manager at the time of visit so that the matter can be resolved immediately.
18. Statutory Requirements
The Chāteau is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
19. Liability
Other than for death or personal injury caused by the negligence of The Chāteau, The Chāteau's liability to the Client is limited to the price of the booking.
Unless The Chāteau is liable under the above clause, the Client indemnifies The Chāteau from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Chāteau will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Chāteau does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on The Chāteau's premises.
Third Party Liability
The Chāteau does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by The Chāteau. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and The Chāteau shall render all reasonable assistance in this regard.
20. Insurance
The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
21. Data Protection
The information provided by the Client may be processed by The Chāteau. By confirming a booking or enquiry, the Client consents to this processing of the information. The Chāteau respects the privacy of every individual who visits our website. Any data collected about you will be used to firstly fulfil any service you might request e.g. to request a brochure, make a booking etc., and secondly to improve how, as a company, we serve you.
We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to, we will use your data to send you further information from The Chāteau.
When making a booking, your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us.
In order to process a booking or enquiry, your personal information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the personal information needed to perform the relevant service. They may not, however, use your personal information for any other purposes.
22. Dispute
These terms will be construed in accordance with Slovak law and The Chāteau and Client submit to the non-exclusive jurisdiction of the courts of the Slovak Republic.
23. Website Information
The Chāteau cannot accept responsibility for any errors or omissions and reserves the right to cancel, amend or vary the details featured on its website without notice. The information contained on the website is provided in good faith. The use of any information from this website is entirely at the risk of the user. The Chāteau will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in its website or in any other website linked to its website.
24. Copyright
The content of each page of The Chāteau's website is the property of The Chāteau. No part of our website may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual pages from our website, provided that this is for personal use only.